About PetPaws
Who we are
PetPaws is a New Zealand-based online pet store built by pet lovers, for pet lovers. We ship to customers across New Zealand and Australia, and we obsess over one thing: finding products that solve real problems for real pets.
Every product in our collection is hand-picked. We ask the same questions you would — does it work? Is it safe? Is it worth the price? If it doesn't pass that test, it doesn't make it onto the site.
What we believe
We believe your pet deserves better than cheap, throwaway products — and you deserve better than overpriced ones. That's why we work hard to find the sweet spot: quality products at fair prices, with free shipping to New Zealand and Australia built in.
We also believe shopping online should feel safe. That means clear return policies, honest product descriptions, and a team that actually responds when you reach out.
Our promise to you
- Free shipping to New Zealand and Australia — no hidden costs at checkout
- Hassle-free returns — if something's not right, we'll make it right
- Real support — reach us anytime and we'll get back to you within 24 hours
- Products we'd use ourselves — if we wouldn't buy it for our own pets, we won't sell it to you
A note on shipping
We source our products globally to bring you the best quality at the best prices. Most orders arrive within 7–14 business days. We send tracking details as soon as your order ships so you're never left wondering where your package is.
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.