About PetPaws
Who we are
PetPaws is a New Zealand-based online pet store built by pet lovers, for pet lovers. We ship to customers across New Zealand and Australia, and we obsess over one thing: finding products that solve real problems for real pets.
Every product in our collection is hand-picked. We ask the same questions you would — does it work? Is it safe? Is it worth the price? If it doesn't pass that test, it doesn't make it onto the site.
What we believe
We believe your pet deserves better than cheap, throwaway products — and you deserve better than overpriced ones. That's why we work hard to find the sweet spot: quality products at fair prices, with free shipping to New Zealand and Australia built in.
We also believe shopping online should feel safe. That means clear return policies, honest product descriptions, and a team that actually responds when you reach out.
Our promise to you
- Free shipping to New Zealand and Australia — no hidden costs at checkout
- Hassle-free returns — if something's not right, we'll make it right
- Real support — reach us anytime and we'll get back to you within 24 hours
- Products we'd use ourselves — if we wouldn't buy it for our own pets, we won't sell it to you
A note on shipping
We source our products globally to bring you the best quality at the best prices. Most orders arrive within 7–14 business days. We send tracking details as soon as your order ships so you're never left wondering where your package is.